Helios 300 Predator sense Discrete GPU is idle

Fatalmez
Fatalmez Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives

i cannot see the GPU's temperature in predator sense? how do i fix it?

Answers

  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon

    It's idle while gaming and not showing temps? Or while sitting on the desktop. If the latter then it is completely normal.

  • Fatalmez
    Fatalmez Member Posts: 9

    Tinkerer

    When im playing, it still says idle.

  • FlyingSentry
    FlyingSentry Member Posts: 2 New User

    I just got this issue. I was playing Battlefron II Beta from EA. The game caused my computer to hang so I had to hold the power button to force it to shut down. After booting it back up again, PredatorSense thinks the GPU is always idle even though Nvidia GPU activitity shows it becomes active and GPU-Z recognizes activity. I uninstalled and reinstalled PredatorSense and Nvidia drivers multiple times (made sure to do a clean removal) and there was no change. I am on the 17in version of the helios 300.

  • FlyingSentry
    FlyingSentry Member Posts: 2 New User

    Small update, as of 30 minutes ago, my GPU is now showing up as active and reporting the correct temperatures. Did nothing to change it. This came back while playing PUBG.

  • creyeru
    creyeru Member Posts: 3 New User
    Issue reproducible for my predator model G3-572

  • Shrey210
    Shrey210 Member Posts: 2 New User
    I was having the same problem with my acer predator helios 300 but I fixed it. It was just because of nvidia driver I just downgraded them
     and it sensed my temperature again

  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    @creyeru @Shrey210 @Fatalmez

    I too get this issue. A simple sleep and wake up generally resolves this for me. I noticed that this tends to happen more when laptop is restarted. Generally does not occur when waking out of sleep or hibernate.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • MrGrudev
    MrGrudev Member Posts: 86 Fixer WiFi Icon
    I had this issue from time to time since I updated the Nvidia driver. Reboot works fine for me. 
  • guimadaleno
    guimadaleno Member Posts: 3 New User
    Just put it to sleep and wake up again :p 
    It worked for me.
  • FabricioGF
    FabricioGF Member Posts: 1 New User
    Just put it to sleep and wake up again :p 
    It worked for me.
    ***** !, that works !, thanks men.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Just put it to sleep and wake up again :p 
    It worked for me.
    ***** !, that works !, thanks men.
    or reset the back pinhole it works for me :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/