[Aspire E5-575G] System not seeing Nvidia GTX 940M GPU at all

Roadsguy
Roadsguy Member Posts: 2 New User
edited August 2023 in 2018 Archives

I have an Aspire E5-575G. It has an i7-7500U and a GeForce GTX 940MX GPU. However, lately the system has just not seen the GPU at all. I noticed when trying to update the GPU driver to resolve another issue that the Nvidia driver installer couldn't find any compatible GPU. The error it gave was "NVIDIA Installer cannot continue -- This graphics driver could not find compatible graphics hardware." (This is the very installer downloaded from Acer's site, mind you.)

 

Interestingly I noticed that the Device Manager doesn't see it either; all it sees is the integrated Intel HD Graphics 620, which presumably is all it's been running on recently. If I check off "Show hidden devices" the driver appears, as if the GPU were removed. I tried Googling this, but while I found lots of similar cases of the error in the installer, even from other Acer laptop owners, none of those solutions worked. Other cases were fixed by going into the BIOS and changing the GPU setting to Switchable, however there is no such GPU setting at all in the BIOS of this laptop (BIOS version 1.29).

 

What is going on, and why is my laptop not seeing its own GPU? Is there seriously a hardware failure already on a laptop I haven't even had for a month?

 

EDIT: I should add I'm really close to just reinstalling Windows, which I'm reluctant to do, but if nothing comes of this thread I'll have to. We'll see if that solves it then...

Answers

  • dreadfather
    dreadfather Member Posts: 1 New User
    I have the same problem, reinstalling windows does nothing, there's nothing in the internet about such a problem, can anyone tell what can be causing problem?