Helios 300 Is still missing the HDD caddy and cable?

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roy3452
roy3452 Member Posts: 1 New User
edited March 2023 in 2017 Archives
I would like to buy a helios 300. it still lacking the HDD cable and cabby?

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  • jej2
    jej2 Member Posts: 10

    Tinkerer

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    If it is they'll send it to you for free. I don't think they are all missing it
  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon
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    Yep seems to be hit or miss with the missing parts

  • Nicktator
    Nicktator Member Posts: 3 New User
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    I got mine a couple weeks ago and the caddy and cable were missing. Customer service had the kit delivered in less than a week, but it's also looking like installing the SATA cable is going to be a bigger hassle than I anticipated, as you can't reach the plug without removing the entire back of the laptop.

  • rabbeboy
    rabbeboy Member Posts: 1 New User
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    I did not get the cable or caddy :(
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
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    Hi all,

     

    Please keep in mind that if  you don’t feel comfortable with the installation instructions we have provided https://us.answers.acer.com/app/answers/detail/a_id/46866, we can always receive the unit in our repair center and install the kit at no cost (U.S. & Canada only), keep in mind that it can take 7-10 business days, this way you don’t have to worry about the risk of pulling or breaking any parts in your computer and voiding the warranty.


    Technical support: https://www.acer.com/ac/en/US/content/support#_ga=2.250686278.1127364788.1509977106-1231825121.1509631759


    Thanks,

    Acer-Manny