E5-575G blink/flick QHD external monitor by HDMI

clonick
clonick Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hi, I have issues with my Acer E5-575G were on external monitor (only) blink/flick like 3 times per minute, each time goes black by 1-2 secs...

after a lot of research I believe can be because is a bug on driver of Intel HD 620 or HDMI max resolution is at limit (monitor is 2560x1440@60hz).

I tried so far:

  • change hdmi cables
  • tried VGA cable which max res. was 1920x1080 (which is so bad!)
  • fully unistalled drivers, restarted and installed lastest driver on Acer website, Nvidia webstie and Intel website.
  • disable video driver in safe mode and restar to verify is problem still (and still)
  • connect another monitor by hdmi to discard monitor or cable but my other monitor was at 1920x1080 and works fine
  • QHD monitor with lower resolution works fine (1920x1080)
  • I disable the power enhacement in Intel configuration (on battery and plugged)
  • I changed to consistent performance on Nvidia configuration panel

and still blinking, I noticed that if I use chrome, firefox or thunderbird at full screen is more probably I get this flickering.

please help.

 

Attach a log of Intel...

# SSU Scan Information
Scan Info:
Version:"2.5.0.12"
Date:"09-26-2017"
Time:"00:00:44.0548429"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Acer"
BIOS Mode:"UEFI"
BIOS Version/Date:"Insyde Corp. V1.27 , 05/26/2017"
CD or DVD:"Slimtype DVD A DA8AESH"
Embedded Controller Version:"2.30"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.0"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Intel(R) Display Audio"
System Manufacturer:"Acer"
System Model:"Aspire E5-575G"
System SKU:"Aspire E5-575G_115F_1.27"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.7.22.0"
- "Intel(R) HD Graphics 620"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 620"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"
CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igxpco64.dll, CoDeviceInstall"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"10-06-2016 07:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"21.20.16.4534"
INF:"oem2.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_10941025&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"2560 X 1440"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "NVIDIA GeForce 940MX"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"2.00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"NVIDIA GeForce 940MX"
CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igxpco64.dll, CoDeviceInstall"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"04-25-2017 07:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"22.21.13.8199"
INF:"oem9.inf"
INF Section:"Section046"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_65fed2070242bc8f\nvldumd.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"