18 Months Old VN7-792G-7206 - Already Dead

MK792G
MK792G Member Posts: 1 New User
edited March 2023 in 2017 Archives
Dear community,

I own a VN7-792G-7206 notebook I bought in spring 2016, here in Dubai, UAE.

Last week noteebook stopped working and I took it to one of the authorised service centers I found on the support page:
https://www.acer.com/ac/en/AE/content/service-contact

I was told that power circuit failed and that the whole motherboard needs to be replaced. The cost of the replacement has been estimated to be approx. the same as the price I paid for the new laptop!

Needles to say, I'm appalled to hear this and I'm very upset. This is a notebook a year and a half old that is already, in car jargon, totalled not because of the misuse, but by design. I'm not sure if customers are expected to replace their high-end notebooks every year and a half, but I find this situation unacceptable.

I do not have extended warranty, but I do not accept that notebook this expensive has a life span of 18 months. I would like to challenge the response I got from the local service center. Can someone please advise a contact in ACER where I can escalate this issue?

Thank you.