PLEASE HELP: Predator G3 Randomly Reboots

Fearyn
Fearyn Member Posts: 1 New User
edited March 2023 in 2017 Archives

So I just got a brand new Predator G 3-710 set up last night. Twice, it has randomly rebooted and when it comes back on the tower gets so loud that it scares me so I turn it back off, lol.

I just want to make it clear I DON'T know a ton about computers. Honestly this computer was on sale and one of my friends told me they were decent so I got it. I don't really ever plan to game on this computer. So yeah, not really computer savvy here, please be nice lol.


Anyways, I can take it back if I have to but is there any way to fix this problem? Thanks.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please report your BIOS version:

    windows logo key + r

    type

    msinfo32

     

    report BIOS DATE/Version string

     

    then

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.