Acer Aspire VX15 random shut down

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memorex
memorex Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello, I have some troubles with my new 1 month old laptop. I bought acer aspire vx15 and last week it just turn off completely when I was browsing web. OK I leave but next day again. It happens only when battery is not charging. This monday I tried restore of Windows but it doesn´t help. Now I updated BIOS to the latest version but it doesn´t help and it still shut down randomly. Any tips? Sorry for my english. Smiley Happy

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    One last thing is to reset the battery(how to do it? Click>here<). If it doesn't help then you should contact Acer support.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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