Acer Aspire VX15 random shut down

memorex
memorex Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello, I have some troubles with my new 1 month old laptop. I bought acer aspire vx15 and last week it just turn off completely when I was browsing web. OK I leave but next day again. It happens only when battery is not charging. This monday I tried restore of Windows but it doesn´t help. Now I updated BIOS to the latest version but it doesn´t help and it still shut down randomly. Any tips? Sorry for my english. Smiley Happy

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    One last thing is to reset the battery(how to do it? Click>here<). If it doesn't help then you should contact Acer support.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!