Emailing Acer

alfordlen
alfordlen Member Posts: 8 New User

I've been trying to email Acer for help with my laptop but the email address is an online form which it appear won't let anybody submit it because it keeps saying this in not a valid serial number! I'm getting really wound up about this and want to get hold of someone preferably by email and not what seems the only way using an expensive phone number.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry that you're having difficulty using the contact form for email support.

     

    It sounds like you have an issue with the serial number.  Issues of this sort usually involve a letter O instead of a number 0 or other easily mistaken letter/number combination.

     

    If you have Identity Card installed on the system, you should be able to get a copiable version of the serial number there.

    The serial number is also available in the BIOS.

     

     

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