Acer Aspire E5-573G-36ZD [Power Surge on my left 2 3.0 USB ports]

tyrexo

Hi guys, 

 

  So I have this problem for a certain of time and I can't find any solution for it.

Maybe someone who had this problem can help me please?

 

                                                               Here is a screenshoot of what I get : 

 

Sorry that is in my language, so there it says something like :

 - - - Power surge on the USB port, Unknown USB Device needs more power than the port can supply. - - -

 

And before you asking if I tried to :

 

Reset : Tried [ Unsuccesful]

Disable or Unistall all USB Drivers from device manager [ Unsuccesful ]

Deactivate on power manangenet at USB Settings [ Unsuccesful ]

Trying other mouses or keyboards to both ports? [ Not worked ]

 

 

The point is that these ports give power to the USB I insert on them, but if is a mouse or a keyboard is not working.

But If I use some stereo boxes with USB or a Laptop Cooler, these works.

 

So can anyone help me to enable back my 3.0 ports from the left of my laptop as they were before?

Did someone has a problem like this?

 

And no, doesn't read any kind of Data USB Storage, only gives power and only, like, they have been disabled and can only give power but can't do nothing with that power.

 

 

 

 

JackE

Well, an eRecovery re-set was only to confirm what we already suspect...a fried USB module. Google "55.MVHN7.001" with the quotes. The price of the module board varies depending on the vendor but some vendors seem very reasonably priced. Before purchasing however, you should probably try to reseat the old board just in case the contacts simply need to be cleaned of corrosion due to heat and humidity. Jack E/NJ