Laptop Keyboard not working

Gsy1204
Gsy1204 Member Posts: 1 New User
edited March 2023 in 2017 Archives

i have had this laptop at least 2 years but my keyboard has decided to stop working.  the onscreen keyboard works and the built in mouse working.

 

can anyone help me??????

 

thanks 1

Answers

  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon

    Can you give more information? It was working fine one day and the next it won't work at all?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try connecting an external keyboard. If it works then most likely your laptop's keyboard is gone.

    The only thing you can try is battery reset. Stick a paperclip in the battery reset hole. Wait for 10minutes and then press the bower button continuously for 30 seconds. Update the BIOS to latest version.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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