Just got a new Acer, the DVD door snapped off. Would this be covered under warranty?

robbyj42
robbyj42 Member Posts: 1 New User
edited March 2023 in 2017 Archives

It doesn't look like it can snap back on, the little plastic connection looks like it broke off. I purchased it less than a year ago (3 months), would this be covered?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    As it is external damage on the case it won't be covered by warranty.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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