Sound desync when watching videos

I am using an Acer Aspire F 15, F5-573-71FM laptop. I have been having this issue where whenever I try to watch a video on this laptop, the sound starts to crakle and then starts to get ahead of the video. This happens on both Firefox and Chrome and happens on any video playing site like Youtube or Twitch. It is only an issue on this laptop, it was not an issue on my old laptop, and it isn't an issue on my phone. This is either an issue with Windows 10 or with the laptop itself. I have already tried updating my video driver, and clearing my cache.

The sound dan desync up to a whole second or two ahead and on rare ocasions, the video will speed up to catch up to the sound. I don't know if this is the sound going too fast, or the video going too slow, but this is getting very annoying. If anyone knows how to fix this, I would be extremley grateful.

Accepted answers

ven98

I also suggest you to update the BIOS to latest version.

All comments

ven98

Interesting. What GPU your system runs with, while streaming videos? Does this happen when you set the video quality lower or to lowest?

Farkus

Yeah, the sound still desyncs even on the lowest possible quality. How do I check the GPU?

ven98

Go to nvidia control panel>manage 3d settings and then from preferred graphics processor choose high performance nvidia. This way you will run with the more powerful GPU. Then see if the sound will sync with the image.

Farkus

Where can I find the Nvidia control panel? I am not that good with computers.

Farkus

I am using Intel (HD) Graphics 620

ven98

Right-click on desktop and then you will see the nvidia control panel.

ven98

I also suggest you to update the BIOS to latest version.

Farkus

I have Intel, not Nvidia, but I see the Intel control panel.

ven98

Hmm, when I go to Acer's drivers download page it has nvidia driver to download, but when I check the specs, it shows that it only has intel.

Can you please open run command and type 'msinfo32'. Then in system summary>components you will see 'display'. Click on it and write what GPUs are shown there.

It is possible that you have Nvidia GPU and the driver is not just installed and could be the reason for your problem.

To access run command just type 'run' in cortana/search, or right click on windows icon(bottom left) and select run.

Farkus

How do I know which BIOS update to pick, I don't want to damage my computer.

bios.PNG

bios3.PNG

bios2.PNG

Here is my MSInfo

This isn't what I need. You have to go in components and then from there select display. This where your GPU will be shown.

About the BIOS, download and install the latest version which is 1.27. Make sure your battery is 100% and laptop should be connected to charger.

Farkus

MSInfo3.PNG

ven98

So, you have intel hd graphics only. Update your intel hd graphics driver from here - https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=96551