some keys on my newly bought predator helios dont work

Member Posts: 1 New User
edited October 2023 in 2018 Archives

i just got the predator helios 300,but sometimes certain keyboard keys dont work.(a,c,n,f)the laptop is just over 3 weeks old,and i started having this problem the moment i got it.please i dont know what to do,i need help

Answers

  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon

    Have you updated to the latest BIOS yet?

  • Hi andy32,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • JMichEvans
    JMichEvans Member Posts: 5

    Tinkerer

    If that fix does not work (or if the problem occurs again), you may have a loose connection between your keyboard and motherboard (I fixed mine after tightening the ribbon cable connecting the keyboard to the motherboard). I'd contact Acer support if a battery reset and/or other fixes do not resolve your issue.