Enrolled C810 Chromebook Keyboard Problems

MonashoresGrant
MonashoresGrant Member Posts: 1 New User
edited March 2023 in 2017 Archives

I work for a school district in our IT department, and our students at one of the buildings use C810 Chromebooks in class (1:1 district at the high school). So far we have had about a dozen Chromebooks come in with non-working keyboards. Nothing on them responds, ESC+REFRESH+PWR shortcut to reset the Chromebooks is not working. After a shutdown with the power button before login, the power button does not respond to turn the Chromebook on. We are on ChromeOS version 59 with these Chromebooks. The one that I have tried troubleshooting already was on version 57 (logged in via on-screen keyboard) and after an update to 59 it is still non-responsive.