memory compartment on laptop not opening

vindi62
vindi62 Member Posts: 2 New User

I bought my Acer Aspire 5742Z laptop nearly two years ago, but now I would like to upgrade the memory (RAM).  My problem is, I can not get the memory compartment to open after taking the two screws out.  The battery compartment came out nice and easy, but the memory compartment will no budge.  Any suggest why it will not move?  This is the first time I have tried to open it.  I have read the manual which is in Adobe Reader on the laptop, I have even seen a small film clip on the “Crucial” website (memory retailer) explain how to install new memory in a laptop.  Could you please help me as I’m new to computers?  I have followed all the instructions, but it still will not open.

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