Acer Aspire E5-473G battery issue

kamild2017

Hi Team Customer Support,

 

This is the issue on my battery. I purchased it last october 2015, I started to face challenges/error on battery charging.

 

1st encounter: battery is not charging using the ac power cable/charger in the power outlet, alternative taken was plug it on another outlet. Still no orange indicator light unlike before. So I rest it for about 6 hours. Then I charged it with the same outlet and at last its charging.

 

2nd encounter: battery is not charging again and no orange indicator and the alternative that i was doing wasnt work already. alternative taken: was go to this community and read some reviews about my concern to get solution. i notice this  and try this: 

How can I disconnect the internal battery from my Acer notebook? -pinhole reset button on my laptop acer aspire e14 eg 473g

https://us.answers.acer.com/app/answers/detail/a_id/34843#_ga=1.128285324.1656269061.1457989242 and its still not working   Please help me cutomer support/technical team, im loosing my patience..

dougc

".....Please help me cutomer support/technical team.."

If you're referring to Acer corp. or their (contract) Tech'Support team,   this is not the space to expect that 

 

ref. http://community.acer.com/t5/E-F-V-and-M-Series-Laptops/Defective-Batt-gt-Acer-Aspire-F15-F5-573G-58XS/m-p/519826#M19761  (2.5 wks of nada !)

 

IF they do visit this forum and take note of your thread, it will be to recommend you call their friendly  Tech'Support of your region, who will offer to write ya up to send your unit in for a look-see and repair/replacement of affected components (on your dime, unless you have some sort of 'magical' extended full-coverage warranty) !?

 

It sounds to me you either have a now aged (defective) battery, or aged charger, or inputjack !?

 

Interim Acer corp. batt' info;

https://us.answers.acer.com/app/answers/detail/a_id/2384

 

 

Good Luck

 

nite,

D'