Laptop keeps failing to reset

Lopezj30
Lopezj30 Member Posts: 21 Networker
edited March 2023 in 2017 Archives

So i wanted to get rid of lits of junk from my laptop which is an Acer Aspire R 11,i did a reset and it said it failed to reset at like 60% and i decided to stop using it for a while and when i came back to use it again and turned it on,it only shows me the acer logo without the spinning loading circle as normal,then it goes to a black screen then shuts off and turns on and same thing kept happening over and over. 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    installed windows OS version?

     

    had you already try to press Alt+F10 keys at boot to start windows recovery?

    I'm not an Acer employee.
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker

    Yes i did that and troubleshooting it and reset it,always keeps saying that it has failed and something went wron then it just brings me back to the troubleshooting menu,what else can i try to do aside from that?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    re-install windows 10 from scratch:

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

    6) choose to do a custom installation and wipe completly your SSD/HDD

    drivers and Acer software can be downloaded from here:

    https://www.acer.com/ac/en/US/content/support

    I'm not an Acer employee.
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker

    How do i download the microsoft tool to begin with If it has to be on the pc i want to use it on? Or can it be on another pc? Because i dont have another one

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2020

    if don't have another pc...that steps can't help you.

     

    the only solution is to buy the recovery media from Acer:

    Acer recovery media
    US:
    https://store.acer.com/en-us/extended/recovery/

    Canada:
    https://store.acer.com/en-ca/extended/recovery/


    if you are outside the US and Canada, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

    I'm not an Acer employee.