Predator Helios 300 , fans keyboard , powerlight all are staying on even after shutting down.

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Izz
Izz Member Posts: 1 New User
edited March 2023 in 2017 Archives

I Recently my Predator Helios 300 about a couple of weeks ago till date everything was going well but today I am not able to shut the system down, fans, backlit keyboard , powerlight all are staying on even after shutting down, I have to force shut down it by pressing the power button and then the fans , backlit, power lights shut down. Can someone please help me figure this problem out ?

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  • PRSwing
    PRSwing Member Posts: 2 New User
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    Similar issue here. Shutting down turns off everything BUT the fans, which then start running at max speed unless I reset the battery with the pinhole reset. Doesn't matter whether I force shutdown or do it through windows.

     

    Hopefully someone has found a remedy for this issue, because I've tried several different things to no avail.

  • Yuma
    Yuma Member Posts: 1 New User
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    I'm also having similar problem with the fans continuing to run after shutdown!!!!! Have to reset battery with a paperclip and as of yet not found a fix for this issue. I'm open any suggestions.
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited November 2017
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    It sounds like the motherboard is not completing the shut down procedure. Try:

    -Updating your BIOS to the latest version

    Skelo
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    Product: Acer Predator Helios 300
    Model: G3-571
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