ACER E5-771-57ZV laptop

Hello,  i have an e5 laptop. when i go to the login screen i can login but after the login my screen turns black. what is it and how can i solve this problem?

 

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,410 Trailblazer

    try this:
    at boot press ALT+F10 this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.
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