Acer Switch Alpha 12 SA5-271 Windows 10 Home - Freeze Randomly

WilsonC1
WilsonC1 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi,

 

I'm using Acer Switch Alpha 12 SA5-271 Windows 10 Home. I started to encounter random freeze ever since I updated the Creators Update. 

 

Symptoms:

i) The screen will randomly freeze

ii) the mouse cursor can be seen in the screen but not able to move, 

iii) keyboard and mouse is not working. Ctrl-Alt-Del not working,

iv) The tablet was okay cool before the freeze. After the freeze started, the tablet will get really hot (approx 70°C).

v) 1-second press on the power button on the tablet is not working too,

vi) Only way is to long press the power button to shut off. 

 

How can I view from Event log that what is the cause of this freeze?

 

I have updated my intel 520 driver to latest, the freeze still happens yesterday.

 

This discussion has been closed.