Pen and touch

My acer Aspire V5-473 machine does not work touch function on wondows 10, in configuration system shows touch capability but it does not work when i try to touch on the screen i have tried it too many times. could u plz help me  about it 

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

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