Acer Predator 15 battery not charging

foxtail
foxtail Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives

Hello everyone, 

 

i just cleaned the fans of my 6 months old predator, when i tryed to reboot it, it didnt work, when i plugged the ac adapter it did turn on. But whenever i unplugg it, it goes off. Windows sees the battery but says : "71% not charging". 

 

 

I tryed :

- reset the battery with the little button at the back. Didnt work.

- unplugging the battery and press the power button for 30s/1mn, didnt work.

- unistall the battery driver and reinstall them. didnt work.

 

I'm actually reseting windows 10, but doesnt seems like it's making any difference.

What can i do ? I still got the warranty so i'll do that as last resort. The battery seems to work fine that's why i don't understand. I heard on a forum that there is a little plastic thing that holds off a button switch and if it breaks it's doing weird stuff to the battery.

 

Thanks for the help !

 

EDIT : okay i must be the stupidiest person ever, if you're like me and try to see if everything works before reasembling, not working with the acer predator, there is a little plastic thing that presses a button that let's the battery being normal. If you don't well it won't let the battery works. So before opening the computer, just put back everything together.

 

Best Answer

  • foxtail
    foxtail Member Posts: 15 Troubleshooter
    Answer ✓

    EDIT : okay i must be the stupidiest person ever, if you're like me and try to see if everything works before reasembling, not working with the acer predator, there is a little plastic thing that presses a button that let's the battery being normal. If you don't well it won't let the battery works. So before turning on the computer, just put back everything together.

Answers

  • dairo1
    dairo1 Member Posts: 25 Troubleshooter

    Cleaning the fans? I use a big air compressor to clean mine. Sounds most likely you loosened something up hardware wise. Open it up, make sure everything is connected as best you can. 

  • foxtail
    foxtail Member Posts: 15 Troubleshooter
    Answer ✓

    EDIT : okay i must be the stupidiest person ever, if you're like me and try to see if everything works before reasembling, not working with the acer predator, there is a little plastic thing that presses a button that let's the battery being normal. If you don't well it won't let the battery works. So before turning on the computer, just put back everything together.

  • boomsolidfry
    boomsolidfry Member Posts: 1 New User
    foxtail said:

    EDIT : okay i must be the stupidiest person ever, if you're like me and try to see if everything works before reasembling, not working with the acer predator, there is a little plastic thing that presses a button that let's the battery being normal. If you don't well it won't let the battery works. So before turning on the computer, just put back everything together.


    Hi can you provide more info about this button and which part of the laptop it is located?  Appreciate the reply. thanks


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    boomsolidfry why ppl keep asking in old threads this is from 2017 you wont probably get any answers in here


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/