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HELP! - Acer Aspire All-In-One Touch Screen after Windows 8 Pro upgrade

mcampellonemcampellone Posts: 5Member

Hello Everyone!

 

This is a rather confusing issues and has pretty much **** me off to no end!  I am sure though that some of you may have encountered this already and might have a potential solution?

 

I have an Acer Aspire All-In-One, AZ5101 (Aspire Z5101), with 4GB RAM, etc.

 

Ever since the Developer's Preview of Windows 8 came out, I have been running Windows 8 perfectly.  I have completely uninstalled (each time cleanly) and run the following:

 

Windows 8 Developer Preview, 64-bit

Windows 8 Consumer Preview, 64-bit

Windows 8 Release Preview, 64-bit

 

In ALL cases, EVERYTHING on this PC worked perfectly - INCLUDING THE TOUCH SCREEN.  I never had an issue.

 

So far, so good.  Then, they finally released the Windows 8 Pro official licensed upgrades for download.  I purchased the upgrade, and downloaded it.  Just as in *ALL* other cases, during the upgrade I selected to "keep nothing" of the old system (I never really had any important data on here), and do the upgrade cleanly.

 

Well, after the upgrade was complete, and ALL of the Windows 8 Pro updates were applied through Windows update, I have a system where the screen is crisp and sharp, everything works, and in Device Manager, ALL devices show green and working correctly - NO ERRORS.  HOWEVER - NO TOUCH!!!  No touch screen function at all.  The screen this time around now acts like a standard monitor.

 

I've tried the IdeaCom driver - no luck.  Does ANYONE know (please? LOL) how to get the touch screen to work again?  THANK YOU SO MUCH!  I really appreciate any help you can give.  Microsoft support had NO clue, and no reply from Acer emails! LOL Smiley Happy

 

Thanks again,

 

Mike

 

[edited to comply with guidelines]

Answers

  • freezafreeza Posts: 1,316Member

    Good day

     

    I might have a solution for you. Does it show that there is a Pen and Touch feature available when you check on computer properties, if so, please drop me a Private Message and I will send you a driver that might work.

     

    Regards,

    Freeza

     

    [edited to comply with guidelines]

  • mcampellonemcampellone Posts: 5Member

    Thank you so much!

     

    I just sent you a private email - Pen and Touch *IS* in the properties! Smiley Happy Smiley Happy Smiley Happy

     

    Mike

  • APACHEMONOAPACHEMONO Posts: 8Member

    Freeza if you have any driver that can run this thing on Windows 8, please let us know....there's a whole trail of people who are looking for how to make this **bleep** thing work on Win 8. I saw someone really working this thing nicely on Win8 /en/home/leaving?target=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DtRVYZybMs7w" class="Popup

     

    I've instlaled Win 8 Enterprise and I don't see any Pen and Tablet option in the Control Panel.

  • APACHEMONOAPACHEMONO Posts: 8Member

    Mike did you get any reply from Freeza? ...I've been scouring all the creeps of internet, no luck at all ...and my Z5600 is just a nice looking machine now with Win 8 but without TOUCH !!...Its says me..."You can't touch this.." ..LOL Smiley Happy

  • freezafreeza Posts: 1,316Member
    Good day See if you have the Pen and Touch in the control panel. I sent you the driver to your email address. Regards, Freeza
  • freezafreeza Posts: 1,316Member

    Good day Mike

     

    I have sent you the file. Extract using winace application.

     

    Regards,

    Freeza

  • APACHEMONOAPACHEMONO Posts: 8Member

    Thanks Freedom for sending the Drivers but either I couldn't make it work or its not working. Any suggestion you have...? I installed WinAce and extracted those 2 files and ran the Setup...but nothing changed. I don't have the Pen and Touch in the control panel on my ACER Z5600

     

    @Mike any luck ..?

    Best Regards!

  • mcampellonemcampellone Posts: 5Member
    Sorry guys I just got back to check on this. I will pull my email and try it and let you know ASAP.
  • mcampellonemcampellone Posts: 5Member

    Hello!

     

    I just checked all of my email, spam, and deleted items on the Exchange server for the past 3 days and there is nothing that I can find from you.  Can you (or someone else here possibly) PLEASE send the files again to me?  My email address is ****** - I would really appreciate it.  Thank you very much!!!

     

    Mike

     

    [edited for privacy-removed email address]

  • freezafreeza Posts: 1,316Member
    Accepted Answer

    Good day Mike

     

    I emailed the driver. Please test and advise.

     

    Regards,

    Freeza

  • mcampellonemcampellone Posts: 5Member

    Everyone -

     

    Freedom (freeza) is WONDERFUL - he sent me an email with two attachments; an ACE file and a ZIP file.  All I did with my unit, is I extracted the ZIP file and ran just the one setup.exe file in there.  That was it - the screen immediately came to life - no reboot or anything!

     

    Now, WHY ON EARTH couldn't the Acer staff have been more helpful and just given me this tiny little file?  WHY did they want to charge me $99 for a single incident support for something so simple?  I am not happy with them.

     

    I have purchased many Acer products before, but now I will stop.  Their service is just too poor for words - and I won't always find someone as helpful as Freedom (freeza) on the support board....

     

    Anyway - folks, this is GREAT!!!

     

    Have a beautiful day everyone, and a very Happy Holidays!

     

    Mike

  • freezafreeza Posts: 1,316Member

    Thank you Mike...Much obliged!!!

     

    Regards,

    Freeza

  • freezafreeza Posts: 1,316Member

    Good day Apachemono

     

    The driver will only work if Pen and Touch feature is there.

     

    Regards,

    Freeza

  • APACHEMONOAPACHEMONO Posts: 8Member

    Oh I am so happy for you Mike...but at the same time still disappointment with myself cos I dont see Pen and Touch feature in the control panel of the ACER Z5600 ...!!! and I am lost?

     

    Thanks for your help Freeza!

  • freezafreeza Posts: 1,316Member

    Good day Apachemono

     

    I have placed an order for Z5600 so I can run a test. should receive the machine in the next 5-7 working days and it will take me 2 full days to run the test and I will let you know on outcome.

     

    Regards

    Freeza

  • APACHEMONOAPACHEMONO Posts: 8Member

    Thank you very much Freeza, I'll keep waiting for your help. Also my environment is ACER Z5600 Windows 8 Enterprise 64bit.

     

    Best Regards,

    SP

  • APACHEMONOAPACHEMONO Posts: 8Member

    Freeza any hope of finding a solution..?

    I am thinking and thinking why wouldn't I find Pen and Tablet option in the Control Panel? Can the touchscreen go bad too ? I haven't tried with Windows 7 or Xp or any other falvor of Windows 8. I just tried Windows 8 Enterprice 64-bit...whereas for Mile its working great on Windows 8 Pro...but then he had that Pen and Touch options right from the beginning when he posted this OP.

  • rickg100rickg100 Posts: 8Member

    Hi Freeza,

     

    I just bought a used AZ5101 and I plan to upgrade it to windows 8 as soon as I get it. Can you send me that driver, or provide a link to where I can grab it?

  • YvesYves Posts: 2Member

    Hi,

    I've the same trouble, may I get the 'magic driver' too ?

  • APACHEMONOAPACHEMONO Posts: 8Member

    Yves did you find the Pen and Tablet option in the Control Panel? What version of Windows 8 did you install and how many bits(23 or 64-bit)

  • rickg100rickg100 Posts: 8Member

    Apachemono,

     

    When I first installed Windows 8 (64 bit) I did have pen and tablet in the control panel, but it dissapeared a day or two later, I'm guessing a windows update did it in.

  • APACHEMONOAPACHEMONO Posts: 8Member

    Oh ok Rick...so I guess now Freeza will have anything to suggest to us Smiley Happy...Smiley Frustrated

  • freezafreeza Posts: 1,316Member

    Good day All

     

    It has been hectic past week for me, but here we go......

    I have tested the Touch on Windows 8 and the models affected are as follows. If your model is not listed here, its either the touch will work or not work. For these machines, I have the driver to get the touch working.

    Acer Veriton: Z4621G , Z4631 , Z4631G

    Acer Aspire: Z3171 , Z3771 , Z5771

    Packard Bell: oneTwo L5871 , oneTwo M3451 , oneTwo M3871

     

    Regards,

    Freeza

  • rickg100rickg100 Posts: 8Member

    Freeza,

     

    I did a clean install of Windows 8 on my Asprire z5101. Pen and Touch was not showing in the control panel, but I tried installing your drivers anyway, and they worked!

     

    So looks like you can add the z5101 to your list. Thanks!

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