Helios 300 G3-571 BSOD "memory management" random crash

Hi, I searched and it seems 2 others had this BSOD.

My Pred 300 is 2 days old. I got a BSOD while afk, doing nothing. It was related to "memory management." I have win 10 updates and spyware disabled (first thing I did after updating mem drivers).

A day earlier (first day I got it), I updated BIOS to the latest 1.08, as well as the VGA drivers for Nvidia and Intel. (I used that driver program DDS or something, to correctly uninstall drivers and restart, then reinstall).

The next day (today), I had the 300 running for hours. Only a browser was running. But I had the page on for a while. And it's not too hot.

I went afk 5 mins. When I came back, the 300 it was off.

I thought it was in sleep mode. I pressed a key and it turned on (or was already restarting?). Then it showed me the BSOD.

1) After the error, I did the windows memory test. Win mem test rebooted in safe mode and reported no errors.

2) I got a dump checker program (WhoCrashed). It said:

"This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)

Bugcheck code: 0x1A (0x41201, 0xFFFFB2800001AC78, 0x1000000003, 0xFFFF8B89CC99E980)

Error: MEMORY_MANAGEMENT

file path: C:\Windows\system32\ntoskrnl.exe"

So what is the problem? I'm very concerned... since I have a limited return window.

I read that 2 other people were having this BSOD. Acer told one guy to return the laptop. I hate doing that.

I saw a youtube vid where alienware just sent the guy new ram.

But my issue doesnt report as bad ram during the checks - yet BSOD said memory error??? So idk what it is.

Accepted answers

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IronFly

check if you need to update wifi drivers:

https://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_12.0.0.312_W10x64_A.zip?acerid=636359452962113952&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G3-571&OS=ALL&LC=en&BC=ACER&SC=PA_6

if it still BSOD, call Acer support service, your laptop must be checked.

user77

Thanks for the reply. I was locked out of my account for weeks. Password reset would not work. I would get the email. I click. reset. Then it would fail.

Update: My brand new laptop has crashed 5 times in 1 month!!!! 4 memory_management crashes. And 1 Driver_irql_not_less_or_equal.

I have not played any games!! My laptop was cool when it crashed 5 mins ago.

It is very aggravating and disrupting my work. I am doing writing with deadlines.

I go afk for 1 minute and my computer has already crashed and restarted. So I have to restart the programs. Then my writing file is corrupt, even tho I save every 5 mins. Sometimes firefox profile gets corrupt too.

I had wifi disabled. So I don't understand how it can be related to a wifi driver. But I updated as you said.

I also have all win10 updates disabled.

And when I first got this, I updated bios and video drivers. (I read other people had to do this to prevent Bluescreens. But I did it the first 10 mins I owned it - yet I still get crashes!)

I already scanned my windows memory for errors, using 2 methods. No errors were found.

I dont know if the method scanned video card memory? But I have not really used the vid card, except for youtube and video rendering. But not crashes during those times.

Every crash has been when I am afk or doing lite work.

It might be related to the screen saver kicking on when I got afk and turn on lock screen?

So was I sent defective hardware?

Or is this a win10 problem?

Are other people having these issues with BSOD?

On Tue 8/29/2017 9:32:05 AM your computer crashed
crash dump file: C:\Windows\Minidump\082917-8062-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x1A (0x41284, 0x5BAB000, 0x0, 0xFFFFB78010804310)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 8/29/2017 9:32:05 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41284, 0x5BAB000, 0x0, 0xFFFFB78010804310)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Mon 8/28/2017 3:47:13 PM your computer crashed
crash dump file: C:\Windows\Minidump\082817-8187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0xD1 (0x1004100000, 0xFF, 0x0, 0x7FF976251184)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 8/5/2017 11:27:33 PM your computer crashed
crash dump file: C:\Windows\Minidump\080517-8125-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x1A (0x41201, 0xFFFFEC807F778BA8, 0x1000000003, 0xFFFFDA84EA4C3090)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Thu 8/3/2017 1:31:09 AM your computer crashed
crash dump file: C:\Windows\Minidump\080317-9468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x1A (0x41284, 0xA02D138000, 0x0, 0xFFFFC80010804310)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

user77

It crashed again in an hour, but no bluescreen!!!!

I went to shower. I came back. The screen was off (normal).

But the fans were on high and the keyboard area was hot. The laptop was doing something, but idk what.

It is impossible for updates to be running, since I had those disabled (host block to microsoft).

I pressed many keys but the laptop would not wake up (it was not in sleep mode, but the screen would not turn on).

I even closed the lid to put it to sleep mode. But nothing happened. Fans still ran high.

I opened it back up and had to force shutdown by holding the power button.

This never happened before.

Now I have 2 new error dump messages.

This is very alarming because the laptop passed the 30 day return window by a few days.

So am I stuck now? I cant afford the time to send it back for repairs, all that hassle.

On Tue 8/29/2017 10:25:11 AM your computer crashed
crash dump file: C:\Windows\Minidump\082917-8312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x1A (0x41284, 0x4192000, 0x0, 0xFFFFDE0010804310)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 8/29/2017 10:25:11 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41284, 0x4192000, 0x0, 0xFFFFDE0010804310)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Flx

Question, have you touched or upgraded the RAM at all or is it the stock configuration?

beststevie

I get many hits asking a big search engine like:

http://www.techsupportforum.com/forums/f299/solved-bsod-due-to-ntoskrnl-exe-nt-0x7f1c0-and-ntkrnlmp-exe-nt-kebugcheckex-0x0-668766.html

Just because it's tested easily....could you try with TPM disabled (UEFI-Bios Setting)?

user77

Thanks for the replies. I didn't upgrade the ram or open any hardware bays.

I have not run windows updates or installed windows 10 anniversary version.

I dont trust windows spyware. And I figured that this laptop should work with whatever was pre-installed.

But I update the bios and vid card updates, on day 1 before doing anything else.

I did a clean uninstall. Restart. Then install new drivers.

I also updated the wifi driver even though I have wifi disabled (airplane mode).

But if other people are NOT getting these random BSOD because they updated win 10, and it fixed something that I don't know about, then kindly say. And perhaps I would run win 10 updates.

But it's not a path I want to go on unless people think it is needed to stop the BSOD.

I am unsure what TPM is or if it is required for win 10?

This link makes it seem like TPM is required for encryption security.

But if you say that win10 home doesnt use the automatic drive encryption, and its safe to disable TPM, then kindly say.

https://www.onmsft.com/news/windows-10-machines-will-need-tpm-2-0-enabled-default-summer

Update: It crashed again while running a writing program (Open office). Laptop is cool.

Since my writing program was open at the time of the crash, it resets my user database (custom dictionary and scripts). Thus the crash is extra annoying.

I get 2 error reasons per crash:

On Wed 8/30/2017 11:12:17 AM your computer crashed
crash dump file: C:\Windows\Minidump\083017-8156-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0) 
Bugcheck code: 0x1A (0x41284, 0x697F000, 0x0, 0xFFFFB10010804310)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe

On Wed 8/30/2017 11:12:17 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x1A (0x41284, 0x697F000, 0x0, 0xFFFFB10010804310)
Error: MEMORY_MANAGEMENT

8 crash dumps have been found and analyzed. Only 5 are included in this report. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

Also, yesterday I posted 5 of the crash reasons. But my post was deleted?

So to repeat a summary: There have been 6 crashes in ~33 days. 5 memory_management crashes. And 1 Driver_irql_not_less_or_equal.

On Mon 8/28/2017 3:47:13 PM your computer crashed
crash dump file: C:\Windows\Minidump\082817-8187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0) 
Bugcheck code: 0xD1 (0x1004100000, 0xFF, 0x0, 0x7FF976251184)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I have not played any games. My laptop was cool when it crashed (except one time it was hot when it crashed with the screen saver running, and I was afk for 1 min. Maybe anti virus was running?)

I also have all win10 updates and cortana disabled.

Most crashes happen when I'm only doing lite work, or when I am not doing anything.

When I go afk, I screen lock and the screensaver goes on.

But if I stay, I notice that the screensaver wakes up into the password prompt screen of win 10.

If I do nothing, then the screen turns off (power save mode of win 10? - but the computer is not in sleep mode).

Im new to win10, so saying this in case this is not normal, and maybe the screensaver turning off is causing BSOD?

E.g. I go afk for 1 minute and my computer has already crashed and restarted.

But today I got the BSOD – mem error while I was at the laptop and using the computer normally (but not touching the keyboard or mouse).

The restarts are very aggravating and disrupting my work. I am doing writing with deadlines.

I have to restart the programs. Then my writing file is corrupt, even tho I save every 5 mins. Sometimes firefox profile gets corrupt too.

So was I sent defective hardware?

Or is this a win10 problem?

Are other people having these issues with BSOD?

user77

How do I disable TPM in bios?

I restarted, press F2 to load bios.

I went to the security tab.

I see TPM as enabled.

But it doesnt let me move down to that setting.

Meaning everything that I can scroll to (using arrow key) - is in blue.

But the TPM setting is in black, and I cant scroll down to it.

IronFly

Time to call Acer support service.

Flx

I want to say it's overheating but you said the laptop is cool? I think it's narrowing down to a driver issue if you've tested the RAM and haven't modified it and it's not over heating. Also try running Windows update (with auto driver updates off) first before anything else. Also are you using drivers from Acer for your Intel and Nvidia?

beststevie

I own the G9 791 which might differ in settings a bit. But usually if you don't set a supervisor password, the TPM option is greyed out. So first look where to set supervisor password. Here it's just next to the TPM option.