ASPIRE ZC 700G - Can't make a wired connection to the internet

pellmell
pellmell Member Posts: 3 New User
edited March 2023 in 2017 Archives

I have a new Aspire ZC 700g which I just recently purchased that has both wireless and ethernet capabilities. I can connect up to the internet wirelessly with no problems. I cannot connect up to using an ethernet cable. I have tried everything I can think of to resolve this issue. I have turned off my firewall, tried going straight from my modem to the computer, switched out cables, and switched ports on my router. Other computers are wired into my router and working with no problems. 

 

Are there any other changes to try before I ship this back?

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    No not readily, isolate the wireless and switch it off, just in case it is the primary connection and not acknowledging the wired one as there.

     

    I do have a text listing that if saved and run as a .bat (instead of .txt) using notepad gives 0-9 A-F (16) options to check a network.  You can use just the F to finish if you are doubtful.

     

    But it can and does give a listing of your IP's etc, and will pipe it (create) a txt file of the output if desired by removing the double colons.  EG:

    :GET_IPs
    ipconfig -all | more /c
    ipconfig -all >>IP.txt
    Notepad IP.txt

     

    will create IP.txt and open Notepad so that you can copy and paste it into this thread, or just save for future reference. 

    You could just run -  ipconfig -all | more /c  - in a command prompt as administrator.

    ########################

    :: NetFixer.bat, Copy, Paste & Save As...
    :: Use a text editor (Notepad). Then edit
    :: the file, EG-Remove the :: in front of
    :: ::ipconfig -all >>IP.txt to make a txt
    :: file called IP.txt to read through later.
    :: Run as Administrator for best outcome.
    @ECHO THIS MAY HELP TO REPAIR / RECTIFY,
    @ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
    @ECHO...................................
    @ECHO THE RESULTS MAY VARY ACCORDING TO
    @ECHO YOUR CONFIGURATION AND USER LEVEL.
    @ECHO A RE-BOOT MUST BE DONE AFTER DOING
    @ECHO SOME OF THE CHECKS OPTIONED BELOW.
    @ECHO....................................
    :MENU
    @ECHO TYPE IN YOUR PREFERRED MENU CHOICE
    @ECHO....................................
    @ECHO.
    @ECHO 0 - PING_LO Ping test to 127.0.0.1
    @ECHO 1 - PING_MS Ping test to Microsoft
    @ECHO 2 - GET_MAC Obtain MAC address(es)
    @ECHO 3 - GET_IPs Lists all IP addresses
    @ECHO 4 - IPvFOUR Reset to remove errors
    @ECHO 5 - IP_RNEW Force/Renew IP address
    @ECHO 6 - IPv_SIX Reset to remove errors
    @ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
    @ECHO 8 - NETSTAT All Network Statistics
    @ECHO 9 - SH_WLAN Display WLAN interface
    @ECHO A - ARP_TAB Displays ARP IP tables
    @ECHO B - NS_LKUP Shows your Name Server
    @ECHO C - SYS_SUM System Summary Windows
    @ECHO D - DNS_FIX Flush and Register DNS
    @ECHO E - WINSOCK Reset to remove errors
    @ECHO F - FINISHD Close this Command Box
    @ECHO ...................................
    @ECHO OFF
    COLOR B1
    SET /P M= Press 0-9, A-F, and then ENTER:
    IF %M%==0 GOTO PING_LO
    IF %M%==1 GOTO PING_MS
    IF %M%==2 GOTO GET_MAC
    IF %M%==3 GOTO GET_IPs
    IF %M%==4 GOTO IPvFOUR
    IF %M%==5 GOTO IP_RNEW
    IF %M%==6 GOTO IPv_SIX
    IF %M%==7 GOTO NBTSTAT
    IF %M%==8 GOTO NETSTAT
    IF %M%==9 GOTO SH_WLAN
    IF /I %M%==A GOTO ARP_TAB
    IF /I %M%==B GOTO NS_LKUP
    IF /I %M%==C GOTO SYS_SUM
    IF /I %M%==D GOTO DNS_FIX
    IF /I %M%==E GOTO WINSOCK
    IF /I %M%==F GOTO FINISHD
    Smiley TongueING_LO
    ping LOOPBACK
    GOTO MENU
    Smiley TongueING_MS
    ping MICROSOFT.COM
    GOTO MENU
    :GET_MAC
    getmac | more /c
    ::getmac >> c:\GetMac.txt
    ::Notepad c:\GetMac.txt
    GOTO MENU
    :GET_IPs
    ipconfig -all | more /c
    ::ipconfig -all >>IP.txt
    ::Notepad IP.txt
    GOTO MENU
    :IPvFOUR
    netsh int ipv4 reset reset.log
    GOTO MENU
    :IP_RNEW
    ipconfig /release
    ipconfig /renew
    GOTO MENU
    :IPv_SIX
    netsh int ipv6 reset reset.log
    GOTO MENU
    :NBTSTAT
    nbtstat -RR
    GOTO MENU
    :NETSTAT
    netstat -e -r -s | more /c
    ::netstat -e -r -s >> NetStat.txt
    ::Notepad NetStat.txt
    GOTO MENU
    Smiley FrustratedH_WLAN
    netsh wlan show drivers | more /c
    netsh wlan show interfaces | more /c
    GOTO MENU
    :ARP_TAB
    arp /a
    GOTO MENU
    :NS_LKUP
    nslookup /ns
    GOTO MENU
    Smiley FrustratedYS_SUM
    msinfo32
    GOTO MENU
    Smiley Very HappyNS_FIX
    ipconfig /flushdns
    ipconfig /registerdns
    GOTO MENU
    :WINSOCK
    netsh winsock reset catalog
    GOTO MENU
    :FINISHD
    EXIT

    ###################################

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    Try

     

    ipconfig -all | more /c

     

    in a command prompt as an administrator.

  • pellmell
    pellmell Member Posts: 3 New User

    This command was entered with the ethernet disabled and the wireless enabled as I cannot get on to the internet with both of them enabled. I am not sure what I am looking for here.Capture ipconfig.PNG

  • pellmell
    pellmell Member Posts: 3 New User

    This is what I get when I disable the wireless connection and enable the ethernet connection. Capture ipconfig ethernet.PNG

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    The ethernet seems to be connecting and working correctly.

     

    It would have been nice to have seen them both together.  However the ethernet is getting a lease from your router and an IP address.  So it shows as functioning.

     

    It is a routing or config problem.

     

    If you goto control panel and Network and Sharing and look for the ethernet adapter, IPv4 settings and fill in the DNS values this may solve your problem.

     

    My values for both were obtained using netfixer.bat and copying and pasting the notepad output here.

     

    Wireless LAN adapter WiFi:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
       Physical Address. . . . . . . . . : 48-E2-44-54-99-27
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::6de7:d6b4:86e8:a193%3(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 17 July 2017 09:07:51
       Lease Expires . . . . . . . . . . : 24 July 2017 10:06:39
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 38330948
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-88-33-A7-B0-88-DA-DE-84-28
       DNS Servers . . . . . . . . . . . : 194.168.4.100
                                           194.168.8.100
       NetBIOS over Tcpip. . . . . . . . : Enabled

     

    Ethernet adapter Ethernet:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : B0-5A-DA-DE-84-28
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::60a5:7ea7:e4a9:ce71%17(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.99(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.0
       DHCPv6 IAID . . . . . . . . . . . : 128998106
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-8E-33-A7-88-88-DA-DE-84-28
       DNS Servers . . . . . . . . . . . : 194.168.8.100
                                           194.168.4.100
       NetBIOS over Tcpip. . . . . . . . : Enabled

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