XR382CQK Not showing as a sound device on Windows 10

Magician
Magician Member Posts: 2 New User
edited March 2023 in 2017 Archives

My issue is that I cannot get any audio out of the monitor; as in, no playback device is showing in Windows 10. My setup:

1. Surface Book

2. Surface Dock

3. Mini DP to DP cable from Dock to XR382CQK

 

Result: 75Hz x 3840 x 1600 -- all good.

 

I even installed Windows 8 drivers from Acer site (latest as of July 2017); no difference.

 

Any suggestions?

Answers

  • New2MTSU
    New2MTSU Member Posts: 1 New User

    I'm experiencing the same issue.  Have there been any solutions?

  • kdgreene
    kdgreene Member Posts: 1 New User
    I too have a similar issue, too bad that Acer does actually have anyone who monitors these questions, especially since they send owners to this board if your product is out of warranty.  This is terrible customer service.