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TravelMate P658MG problems with NVMe SSD.

ivan_amivan_am Posts: 10Member New User

Hello. I have TravelMate P658MG with i7-6500U and want to install nvme SSD. I tried with 3 models :

1.Samsung PM961Me 256GB

2.Samsung 960EVO 500GB and 

3.WD Black 256GB Performance

None of three disk is visible in BIOS. I have flashed latest BIOS 1.17 from 23/06/2017. 

Any advise ? I have tested disks with Acer F5-573G with the same processor i7-6500U and they are visible in BIOS and worked normaly !

FAQ & Answers

  • brummyfan2brummyfan2 Posts: 9,167ACE Trailblazer

    Hi,

    Run HWiNFO64, expand Bus, expand PCI Bus, highlight PCI Express Root Port and check the Maximum Link Width on the right side panel. 

    Capture.JPG

     

  • ivan_amivan_am Posts: 10Member New User

    I already run the HWINFO64 and the parameters are the same as the screenshot.

    Version 3.0

    Maximum Link Width : 2x

  • brummyfan2brummyfan2 Posts: 9,167ACE Trailblazer

    Hi,

    Deleted, I'll come back if I find anything new.

  • ivan_amivan_am Posts: 10Member New User
  • ivan_amivan_am Posts: 10Member New User

    ???

    Current Link Width:                                                             Not negotiated

  • brummyfan2brummyfan2 Posts: 9,167ACE Trailblazer

    Hi,

    Yes, that's correct as the SSD is not operational at the moment.

    EDIT:

    Can you check the Storage controller in Device manager, if you have Standard NVMe controller, try Samsung NVMe Driver from here:http://www.samsung.com/semiconductor/minisite/ssd/download/tools.html

    Capture1.JPGCapture.JPG

  • ivan_amivan_am Posts: 10Member New User

    I haven't Standart NVMe controller in device manager. SSD is not visible in BIOS and in Windows. I also install windows on SSD NVMe on Acer E5-575G and put the SSD on my TravelMate M2 slot,  but there is nothing. 

  • brummyfan2brummyfan2 Posts: 9,167ACE Trailblazer

    Hi,

    You can not install Windows on one laptop and use the same SSD in another laptop, you need to do a clean install for the particular PC/Laptop or get the OS from HDD already it came with.

    I would suggest you to download the Windows OS from Media creation tool, create a bootable USB with microsoft's tool or Rufus, install the SSD on to the laptop and try a clean install.

    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

  • ivan_amivan_am Posts: 10Member New User

    As i describe upper i tried clean install with original ISO and RUFUS but the m2 ssd didnt appear in the disk list(in BIOS and in Windows 10 setup). I worked in IT company from 1993 and i think that this is problem with BIOS or motherboard. 

  • ivan_amivan_am Posts: 10Member New User

    Today i tried with new BIOS 1.21 version and Samsung PM961 256GB but the problem is still here Smiley Sad SSD is not visible in BIOS and Windows setup.

  • ivan_amivan_am Posts: 10Member New User
    Another try :) with Kingston A1000 PCIe NVMe™ Gen 3.0 x2 interface. Again the SSD is not visible in BIOS or Windows. The SSD that works on this model is only SATA m.2 SSD. And I am waiting for answer or support from Acer.
  • brummyfan2brummyfan2 Posts: 9,167ACE Trailblazer
    ivan_am said:
    Another try :) with Kingston A1000 PCIe NVMe™ Gen 3.0 x2 interface. Again the SSD is not visible in BIOS or Windows. The SSD that works on this model is only SATA m.2 SSD. And I am waiting for answer or support from Acer.
    Hi,
    I think this model has support only for M.2 SATA drive, please contact Acer Support centre in your region to get the confirmation.
    http://www.acer.com/worldwide/support/
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