Brand new laptop stuck on "Just a moment..."

sensible
sensible Member Posts: 2 New User
edited March 2023 in 2017 Archives

Had a barnd new laptop Acer Aspire F 15 F5-573G-57BB delivered today from Argos.

 

Plugged it in and switched it on. Strted completing the set up when it said it had encountered a problem and had to restart. It restarted and has the words "Just a moment..." on scree with a circular whirling image. This just stays on the screen and doesn't go away.

 

Read a few posts about pressing Alt F10 to get to the troubleshooting screen. Tried resetting but it says there is no recovery image on the computer. Tried start up repair but it says that it could not repair the start up.

 

Any thoughts?

Answers

  • sensible
    sensible Member Posts: 2 New User
    Today I rang Acer Technical Support and they talked me through pressing Alt F10 and attempting to reset/ recover the operating system. This was not successful and they informed me that the computer has a hardware issue.

    I have now asked Argos to collect and replace this laptop. As it came straight from the supplier I am awaiting them contacting me to arrange. Not a great start to my Acer experience!