Acer atc-710-es61 Suddenly Restarting After SSD Upgrade

Koumorizen
Koumorizen Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hey everyone,

 

I've recently upgraded a brand new ATC-710-ES61 to have a 500GB Samsung 850 EVO SSD as the core hard drive.

 

Relatively simple process, set up original hard drive OS, migrated/cloned HDD to SSD, replaced HDD with SSD and done.

 

However, during use, the unit will randomly restart as though it had lost power, a hard reset, and power back on. Thankfully because it's an SSD it doesn't take long, but it's still very problematic.

 

Steps taken:

1)Disabled Fast Boot in windows

2)Disabled automatic restart on system failure (Still restarts, no BSOD)

3)Used Whocrashed to check BSOD, there is none

4)Investigated Error view, can only find kernel power warnings/errors and nothing pertaining as to why

5)Checked hard drive health and pc health, passed diagnostics without issues on Crystal Diskinfo and other tools

 

 

Now I've recently just updated the bios to B01, but I'm just wondering from any Acer staff out there, why would this be happening from a simple SSD upgrade?