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I cannot download a program or do anything that requires administrator privileges. I am the only user and the person who did the initial setup, but something has changed, perhaps following a Windows 10 upgrade (from the existing version of Windows 10 that was preinstalled). I use my Microsoft password to log in to the computer, so it's not that I don't have that. I have gone into Settings and made every adjustment it will allow, which isn't much since I don't have administrator privileges. I have seen discussions on how to recover a lost administrator password, but I don't even see a place to use an administrator password. Any ideas?