next@acer 2020

Acer TMP 645M

My Fingerprint scanner has stopped working after some updates that took place earlier. Before the updates it used to work perfectly but now it does not read neither it gives the option to add another fingerprint. I have windows 10 so i dont have that option of updating my drivers as they have not rolled it yet.

FAQ & Answers

  • EniolaEniola Member Posts: 1 New User
    i also have the same issue 
  • billseybillsey ACE Posts: 11,033 Trailblazer
    @Eniola do you also have the same model? There have been a couple of Windows updates over the years that have temporarily broken the fingerprint scanning, as Microsoft fine tunes Windows Hello, but they have always been of reasonably short duration. Which Windows version are you running and can you pin it down to a specific update?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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