Laptop (Aspire V5-591G) won't detect mobile device while connected via USB

XelaRaliuga
XelaRaliuga Member Posts: 2 New User
edited March 2023 in 2017 Archives

So I normally connect my LG K7 to my Acer Aspire V5-591G (running Windows 10 Home Edition) via USB tethering for transferring music, photos, and to enable internet use using my mobile devices functionalities. I noticed a few days ago when I connected my phone to my laptop, initially just to charge it, I opened my "File Explore" application and clicked on the This PC tab only to find that the icon to access my mobile device was not on display as it normally does. I updated the USB controller Drivers (only Realtek USB 2.0 Card Reader required it) using Device Manager and after restarting the laptop the issue remained unresolved. I proceeded to update the laptop with a Universal Mobile Drivers obtained from LG's website that are "designed to work with all LG Mobile devices" and after doing so then restarting my computer, the issue is still unresolved. My LG K7 smartphone is up to date as well. I tested connecting a separate mobile device to it and the computer did not recognize that device either, however, it did display that both my LG K7 and the other mobile device were still being charged whille being connected via USB.

 

Would anyone be able to assist me with this issue further because I am not adept with technology and am not certain where to go from here.

 

Thanks for reading.

Answers

  • Cgm
    Cgm Member Posts: 1 New User
    I'm having this same problem with acer aspire e 15