Hi! My laptop keep getting a blue screen and I'm getting an error message photo attached. I have already reset my laptop 3 times and to no avail. Can someone help me please?
i can't read the last string on your pictures, seems Q...
can you please report what's written?
please report the installed Windows version too
The error message is Qcamain10x64.sys
please connect using the Ehternet LAN cable adapter and check if data connection is working
then try this:
press windows logo key + x
click on network adapters
right click on the wifi adapter and choose to uninstall and tick to uninstall software too if prompted
once done reboot and let window download and re-install the drivers
if it still crash or you can't connect using the ethernet cable, please report the wifi adapter hardwareID:
Windows logo key + xclick on Device manager
click on network adaptersdouble click on wifi adapterchoose "Details" tabfrom dropdown menu, select HardwareIDsclick on the first value and copy/paste it here
Thank you for your quick reply.
I have followed your first instruction and will advice you if I encounter the same issue.
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