Acer aspire Z3-605 Trying to factory reset

Pixie39

I need help I need to factory reset my Acer aspire Z3-605 All-in-one-PC , I am locked out , I don't know my password and don't have to the old email account to change the password , I have called up and they gave these instructions but it's not working when I hold Alt key down and rapidly tap F10 nothing happens, I have been trying this over the last couple off days but nothing is happening , am I doing something wrong , can someone please help me the instructions are below that I got when I called up

a. Hold down the <Alt> key and tap the <F10> key rapidly as the unit starts up. If the Windows logo or the error screen appears, restart the computer to try again.
b. Hold the power button down as the unit loads Windows to turn the power off and interrupt the Windows loading. This only applies to Windows 8 and above.
i. Use Startup Repair to Restore Critical Windows Files
ii. Use System Restore to Revert to a Previous State
iii. Perform a Windows Refresh (Windows 8 and above only)
iv. Restore the Operating System to Factory Settings/Windows Reset

IronFly

have you checked on BIOS if D2D recovery is enabled?

 

press Del key at boot to enter BIOS and check it, once done press F10 to save and exit