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USB and Headphone jack causing mild to sever shock

Title says it, metal headphone jack started causing mild to severe shocks , rendering it unusable without rubber gloves.  The USB is pretty easy not to touch the metal as it is inserted.  Has anyone else dealt with this?  

FAQ & Answers

  • spacecasespacecase Posts: 2Member

    lolz forgot acer aspire v nitro

  • brummyfan2brummyfan2 Posts: 12,565ACE Trailblazer

    Hi,

    You need to get in touch with Acer Support to get it serviced by them.

    https://www.acer.com/ac/en/US/content/support

     

    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
  • Acer-JoseAcer-Jose Posts: 1,028Administrator Community Administrator

    spacecase ha escrito:

    lolz forgot acer aspire v nitro


    Hello @spacecase,

     

    I'm sorry that you're having issues with the USB and headphone jack on your Aspire V Nitro laptop.  If this product's AC adapter is equipped with a three-wire grounded plug. The plug only fits in a grounded power outlet. Make sure the power outlet is properly grounded before inserting the AC adapter plug.  Do not insert the plug into a non-grounded power outlet.

     

    If you're connecting to a power strip or extension cord, please try connecting it a wall outlet.

     

    If you're still experiencing this issue, please send me a PM with the SNID of your unit so I can look into this.

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