Acer Aspire

Jhelme
Jhelme Member Posts: 1 New User
edited March 2023 in 2017 Archives

Help please.  When turning on my laptop, the following message appears:

 

Recovery

 

Your PC/Device needs to be repaird

The boot configuration data file is missing some required information.

 

File: \BCD

Error code:  0xc000000d

 

anyone know how to fix?

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    First of all try to check if ALT+F10 at boot take you to windows 8.x-10 recovery and you can reach command prompt from there:
    troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)

    1. create a vanilla Windows 8.x-10 installation media from this link:
    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    https://www.microsoft.com/en-us/software-download/windows10

    2. Once you boot using the Windows installation disc, on the Windows 8.x-10 installation window, click on Repair your computer.

    3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.

    4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd
    Once the command completes, restart the computer.

     

    I'm not an Acer employee.