Factory reset F5-571

Frustratedson
Frustratedson Member Posts: 4 New User
edited March 2023 in 2017 Archives

 My elderly mother downloaded something from email that "blocked" any usage of the internet. I am attempting a factory reset and the computer is stuck at 66% (config settings 7%). It has tried rebooting itself and goes back to 64% (config settings 0%), gets to 66 and stops again. Going on 16 hours of this..... 

 

 

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Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    have you tried pressing Alt+F10 at boot to start recovery process?

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    have you tried pressing Alt+F10 at boot to start recovery process?

    I'm not an Acer employee.
  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon

    Not sure which reset mode your doing. Would use another working system to download a "cleaner" to fix her issues before doing a restore. USB flash drive, search and download a adaware removal tool, malware tool both found free and run those. Also try another browser, could be a browser hijack. 

  • Frustratedson
    Frustratedson Member Posts: 4 New User

    No I have not tried the alt f10 option..... What ever she picked up blcked the loading of both Malwarebtes and the other software she had... Couldnt get either to open after a couple of hours I resorted to Factory reset/complete wipe 

  • Frustratedson
    Frustratedson Member Posts: 4 New User

    Thank you for the jump drive suggestion... I will use that the next time it happens... 

  • Frustratedson
    Frustratedson Member Posts: 4 New User

    Starting over now... Thank you