acer Predator g9-592 shuts off randomly

samh98
samh98 Member Posts: 3 New User
edited March 2023 in 2017 Archives

My Acer Predator G9-592 has recently started shutting off randomly. I have only had this laptop for 5 months and is primarily used for video editing. This is only happening on the battery supply, it has occurred on initial startup so I don't think it could be an overheating issue, the fans and vents appear to be clean and dust free. 

 

I have been on the road charging this laptop on a 240V inverter in a camper. I have been charging to full and using the full battery cycle before charging, can this affect any internal power supplies?

 

Any advice would be awsome, thanks. Sam

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's hard to help on this issue if this happens on various battery percentage too.

    i can only suspect a bad battery connection, battery controller or battery issue (maybe an internal module going bad); i think it's time to call Acer support service.

    I'm not an Acer employee.