System shutdown when unplug power during system sleep.

xwang2713
xwang2713 Member Posts: 2 New User
edited March 2023 in 2017 Archives

I have a new ACER Predator 15 from Costco. The system shutdown if I unplug the power cable during system sleep.  I also find sometime system  shutdown when unplug the power cable (system is not in sleep). But this is not always. The battery is 100%. 

The OS is Windows 10. The event log just say the system shutdown unexpectedly. 

 

What is the problem?

 

Thanks in advance

Answers

  • AVJim
    AVJim Member Posts: 110 Enthusiast WiFi Icon

    I'd probably start by checking the power profile settings etc to make sure there is nothing in there causing the problem.

  • xwang2713
    xwang2713 Member Posts: 2 New User

    Acer support instructed me press battery thorugh a small hole at back of the Laptop for 1 min. It basically reset the battery.  It fixes my problem at least I can reproduce the problem so far.