Aspire E5-575-72L3 battery does not charge

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Jahern059
Jahern059 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Just received my brand new Aspire E 15 and after 1 week the battery no longer charges. I charged the battery fully one time and then once i went to charge it again nothing!! My outlets work and i only have 5% life left on the laptop. Is this a ACER warrenty i should look for or the other optional warrenty i purchased?? Need it to be quick since this is needed for work and school.

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  • brummyfan2
    brummyfan2 ACE Posts: 28,104 Trailblazer
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    Hi,

    I would suggest you to take it back to the retailer for replacement or a refund as it's only a week old.

  • Jahern059
    Jahern059 Member Posts: 2 New User
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    I would be more than happy too its just that the documents i need cannot be transferred to a external with a dead battery. Looking into seeing if the third party seller through Amazon allows authorized local dealer repair (geek squad, ect..) or can replace the battery, and hope it does not void any warrenty with Acer or the extended warranty purchased.