Black screen with only a cursor on the screen after upgrading from 1607 to 1703 (Swift 5)

Kauxan
Kauxan Member Posts: 3 New User
edited March 2023 in 2017 Archives

I upgraded my computer through Update Assistant. When it was finished, I could only see a lightened black screen with only a cursor on it.

Does anybody else also encounter this problem? How can I upgrade it faultlessly?

My laptop is the Chinese version, for your information. 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:
    at boot press ALT+F10,  this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.
  • Kauxan
    Kauxan Member Posts: 3 New User

    Thank you. I may reply in a week.

  • Kauxan
    Kauxan Member Posts: 3 New User

    It doesn't work.

    The first time I tried to force reboot the laptop, It started to install the updata once again and problem wasn''t solved.

    The second time, It automatically rollback to the previous system.

    Thank you anyway.