My Acer E15 E5-575G-52RJ wont boot. It seems that the battery is discharged, but it wont charge.

reeload

I was playing some games the previous night when my laptop suddenly turned off. I thought it was just a normal overheating issue and so I kept the laptop in front of the air conditioner to let it cool and then started playing again a few minutes later. But the laptop turned off after 10 minutes. The next day I tried to play again and this time it turned off within 5 minutes. After that it would turn off as soon as the 940MX kicked in when I started playing. The laptop didnt really feel hot. The last time I was able to play something, it turned off while the CPU was at 67 degrees celsius, (which is fine for gaming for a laptop for this price, there is no danger under 90 C)even though it has a max temp of 100. The GPU was under 60.   I tried looking for fixes to reduce heating like turning off intel turbo boost and setting the fan speed to 100% by using Notebook Fan Control, along with using a laptop cooler. But the problem still persisted. Later on the laptop started turning off even without any graphic intensive program. This was all happening with the laptop plugged in. Now the laptop doesnt even  POST. Sometimes if I turn it on with it plugged in, the laptop begin to boot but then turn off (the screen's backlight would flash, and you would here a silent "peep" from the fan turning off). Some rare times I might even get to the Acer logo. The laptop does nothing when it is not plugged in. And when I plug it in, the charging light first stays red(which indicates charging) and then a few seconds later becomes blue(which indicates full charge). I have tried all possible fixes, like doing a "hard reset" of the battery by pressing the button through the pin hole, and even trying to run it with the battery disconnected. It is also not a problem with the charging cord as the charging cord of my other Acer laptop also has the same result.

 

This is a new laptop and so this is really dissapointing. I am not in the USA and so I cannot return it.  Also before last night, there had never been any problems with this laptop, and this is like the 5th day since I have gotten it.

Specs:

Acer E15 E5-575G-52RJ

Intel i5 7200U (the sticker says 6200U. Also when I bought it I was expecting it to have 6200U but instead mine has a 7200U.)

Nvidia Geforce 940MX 2GB GDDR5

8GB DDR4

Windows 10 home.

 

reeload

I removed the battery and tested it, it is outputting 0 volts. My laptop sometimes turns on when plugged in with the battery removed, but then randomly turns off.

IronFly

Probably the battery has a dead cell or there's something wrong on the battery controller not charging/discharging the battery in the good way.