ELAN touchpad UPDATE on 4/2/2017 causing major problems on gateway NV510P Laptop

Rich523
Rich523 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi, I am running windows 8.1. There was a recent update to my ETDWare ps/2-x64 Elan Driver on 4/2/2017. Specifically, there were THREE Driver Services added (ETD and i8042prt and mouclass) and a Device was installed (oem10inf).

 

Since then, my laptop has been going crazy! It is acting like I have a virus on my laptop, but I eliminated that possibility. It is definitely caused by this update.

 

I cannot rollback this driver. Is it possible for me to install the previous version?

 

Details of what's wrong:

When I try to scroll, a round ball with arrows pops up, preventing me from clicking and typing.

When I click on open tabs in crowser, it closes them instead of opens them.

WHen I click on buttons in windows, sich as "Okay, Close" etc., it does nothing.

When I right-click, I cannot click on SAVE or any other option.

 

Please help, I've been going absolutely nuts over this!

 

Thank you,

Richard