AXC-115-ER43 after windows 10 upgrade stuck in logo screen

Hi!

I have an Acer AXC--115-ER43 that came with Windows 8.1, AMD A4-6210 APU and 4GB DDR3 (which I upgraded to 8GB). I updated the BIOS to latest, according to product's page.

Few days ago I tried to upgrade to Windows 10 and after the Windows 10 assistant (or whatever is called...) said that CPU/RAM/DISK are fine, the upgrade started and finished apparently OK. However, once the system reboot, it is stuck in the logo screen. I do have hard drive acctivity, and it looks like the system is loading. I tried to troubleshoot the issue and I can boot using the troubleshooter that gives you startup options, etc. and I can use the command prompt mode. However, I cannot use the safe mode, because even if I set that option, the machine is stuck in that logo windows. I even removed the wireless card, and my keyboard/mouse are wired.

Searching on Acer website, I found that apparently this machine model is supported to Windows 10, but not for Windows 10 Anniversary Release, and I guess I'm being upgraded to this Anniversary release. I couldn't find WHY this machine does not support Windows 10 Anniversary Release.

Anyone could give me some ideas on how to fix this?

Thank you!

Accepted answers

catalinb

I was not able to do an in-place upgrade. In the end, I did a full reinstall of Windows 10 using a USB and Media Creation Tool. This Acer model AXC-115-ER43 does support Windows 10 Anniversary Update, all drivers were install properly after few windows updates.

Thank you!

All comments

brummyfan2

Hi,

Have you backed up your system? If you haven't, please backup your system using Macrium reflect or similar utility.

Then try an In-place upgrade, after creating a bootable disk, follow the instructions in this tutorial:https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Don't worry about the support, it was meant as a notification that Acer won't provide any drivers, Windows will provide necessary drivers.

catalinb

I was not able to do an in-place upgrade. In the end, I did a full reinstall of Windows 10 using a USB and Media Creation Tool. This Acer model AXC-115-ER43 does support Windows 10 Anniversary Update, all drivers were install properly after few windows updates.