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problems with aspire v3-571 after windows 10 upgrade with the ethernet connection

michaelcomichaelco Posts: 7Member

after upgrading to windows 10 ,i got problems with the ethernet connection , its keep disconnect all the time,
and only after i diagnose it , it restart and get connection again .

 

windows support recomend to reinstall the drivers , but i cant find them.
what should i do?

 

thanx Smiley Happy 

Best Answer

  • IronFlyIronFly Posts: 18,182 Trailblazer
    Accepted Answer

    ok, i did a mistake.

     

    this is the correct link, your ethernet adapter is Broadcom not Realtek.

    https://docs.broadcom.com/docs-and-downloads/docs/eula_download/570x/win_b57_x64-17.2.0.2.zip

     

    and do the following:

    1. Go to Network Settings and click Change Adapter Options
    2. Right-click on the Ethernet/Local Area Connection device and select Properties
    3. Click on Configure and go to the Drivers Tab
    4. Click on Update Driver and then select Browse My Computer
    5. Select "Let me pick from a list..." and then select Have Disk
    6. Locate the downloaded driver file (b57nd60a.inf) and select OK
    7. You will now see a long list of drivers: Select Broadcom Netlink (TM) Gigabit Ethernet (about 1/3 of the way down on my list).
    8. Click Next and you should be good to go!

     

    I'm not an Acer employee.

FAQ & Answers

  • IronFlyIronFly Posts: 18,182ACE Trailblazer

    can you post the exact wifi adapter model?

    windows logo key + x

    device manager

    network adapters

     

    report the wifi adapter description

    I'm not an Acer employee.
  • michaelcomichaelco Posts: 7Member

    Qualcomm Atheros AR5BWB222 Wireless Network Adapter

     

     

     

    and just to be clear , the problem is with the ethernet connection while the internt cable (cable between the modem and the computer) is connect to the computer

     

     

    thanx!

  • IronFlyIronFly Posts: 18,182ACE Trailblazer
    I'm not an Acer employee.
  • michaelcomichaelco Posts: 7Member

    thank you!

     

    can you please tell me which one to download? 

    im little bit lost

     

    Windows
    Apply to RTL8111H(S)/RTL8118/RTL8119i as well.
     Version File
    Size
    Download
    Site 1

    Win10 Auto Installation Program (SharedID:1152921504607039569 SId:1152921504626357977)

    10.0132017/2/2410288kGlobal
    Win7 and Server 2008 R2 Auto Installation Program (SharedID:1152921504607039773 SId:1152921504626358187)
    7.1042017/2/2410461kGlobal
    Win8, Win8.1 and Server 2012 Auto Installation Program (SharedID:1152921504607039743 SId:1152921504626358186)
    8.0502017/2/2410378kGlobal
    Windows Diagnostic Program for Win102.0.2.122016/12/1510062kGlobal
    WinXP and Server 2003 Auto Installation Program (SID:1713693)
    5.8322016/6/205872kGlobal
    Vista and Server 2008 Auto Installation Program (SID:1801665)
    106.132016/3/36056kGlobal
    Windows Diagnostic Program for XP/Win7/Win8/Win8.12.0.2.82015/10/210473kGlobal
    RTL8111DP/EP DASH console tool for Win7/Win8/Win8.15.9.4802015/3/2423125kGlobal
    Auto installation program (Support Win98SE/WinME)5.7082008/11/244375kGlobal
     
  • IronFlyIronFly Posts: 18,182ACE Trailblazer

    easy-peasy Windows 10 auto installation Smiley Happy

    I'm not an Acer employee.
  • michaelcomichaelco Posts: 7Member

    ok i download it , install it and restart the computer , but the problem didn't get fixed.
    do i need to uninstall the previous driver?

     

    sorry for the ignorance and thanx Smiley Happy

  • IronFlyIronFly Posts: 18,182ACE Trailblazer
    Accepted Answer

    ok, i did a mistake.

     

    this is the correct link, your ethernet adapter is Broadcom not Realtek.

    https://docs.broadcom.com/docs-and-downloads/docs/eula_download/570x/win_b57_x64-17.2.0.2.zip

     

    and do the following:

    1. Go to Network Settings and click Change Adapter Options
    2. Right-click on the Ethernet/Local Area Connection device and select Properties
    3. Click on Configure and go to the Drivers Tab
    4. Click on Update Driver and then select Browse My Computer
    5. Select "Let me pick from a list..." and then select Have Disk
    6. Locate the downloaded driver file (b57nd60a.inf) and select OK
    7. You will now see a long list of drivers: Select Broadcom Netlink (TM) Gigabit Ethernet (about 1/3 of the way down on my list).
    8. Click Next and you should be good to go!

     

    I'm not an Acer employee.
  • michaelcomichaelco Posts: 7Member

    its work

    thanx!

  • Manny_VTManny_VT Posts: 1Member

    Also my thanks to you Ironfly,

     

    I had the same issue, loosing the default gateway all the time. It seems that a lot of people have the same issue.

     

    I checked all cables, checked switch and tried another computer that worked without a problem! So I defined it had to be my Acer Aspire V3-517G with Windows 10 that had a problem.

    I checked the drivers, Windows insisted that I had the latest and best drivers. No result, switching of the energy saving mode, no solution.

    I tried to find the correct drivers on the broadcom and Acer websites. Didn't find any better ones.

    After searching the web for several days to solve this problem I found this post.

     

    So, once again, thanks.

    Manny

  • Dafitko69Dafitko69 Posts: 1Member New User
    Thank you so much Ironfly,

    I was stucked with this problem in the past a I did not resolve it. So I downgraded to win 8.1 , but now it works !!!!!! thank you sooooo much, 

    have a nice day :) 
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