Hello, I need to turn off my anti virus software and my firewall to download PlayMovies home

KentuckygalKentuckygal Member Posts: 2
edited March 30 in 2017 Archives

I need to know how to turn off my anti virus software and my firewall to download PlayMemories.home since the tec support person at sony didn't know how to turn them off to get the download done

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  • KentuckygalKentuckygal Member Posts: 2

    I tried to import videos to my computer as a way to put them on facebook and youtube, but they only imported with a filmstrip as a MPEG, so I get sound with windows media player but no actual video. I talked to tech support at Sony, and the guy told me to download PlayMovies Home; however, I get the download cancelled because it says that I am not connected to my network. When I get that notice my other pages load and function properly, so he sent me a link to the PlayMovies page and told me I needed to turn off my firewall and my anti virus to get the software to load.

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