about recovery disk

dmw2200
dmw2200 Member Posts: 17 New User
edited March 2023 in 2017 Archives

recently, i received my laptop from agent of acer on my country [ensureservices] after the maintenance, because there was an issue on my laptop. So when i run my laptop they did format to hdd and ssd so i lost my recovery with that issu and i need to back my original recovery partition that content original factory setting , And brazenly agent of acer on my country [ensureservices] asked my to pay for original recovery partition and they are who do format to my laptop and my laptop stil under warranty so please what solve of my problem and who will provide me image of original recovery partition if i faced agent like that

sorry for my speach but i faced this problem with agent for tow weeks and not good responed
Best regards

Answers

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,354 Community Administrator

    Hello @dmw2200,

     

    I'm sorry for the inconvenience.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

  • dmw2200
    dmw2200 Member Posts: 17 New User

    thanks for replay i'll do