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A500 Internal storage missing

I have a 32GB Iconia Tab A500 tablet running ICS. I have a low storage icon showing so I went to Settings > Storage to investigate. The calculations are as follows:


Total space: 27.37GB

Apps:             1.36GB

Pics,videos:     138MB

Audio:            8.85MB

Downloads:   10.17MB

Misc:              1.69GB

Available:      257MB


The bar graph above these calculation indicates roughly 20% of the storage is used, yet I only have 257MB available. Any ideas on how to correct this and make the missing memory available?


  • Acer-TravisAcer-Travis Posts: 681Member

    Thank you for bringing this issue to our attention. We are forwarding this information to the proper department for investigation.

  • goeffgoeff Posts: 2Member

    try unmont sd card and rebot your tab 

  • mztriffmztriff Posts: 4Member

    TOTAL SPACE : 12.71 GB
    APPS: 505 MB
    AUDIO: 220 MB
    DOWNLOADS: 13.18MB
    MISC: 439MB
    AVAILABLE: { 511MB }
  • gkvidalgkvidal Posts: 1Member

    Same problem with my 16gb A500 running ICS.  I've had to restore to factory once already.  Another forum listed the problem as a GPS file leak problem, better described as:


    "The bottom line is that when the GPS is used, the GPS driver for ICS 4.0.3 on the Acer a-series tablets apparently writes numerous gl-YYYY-MM-DD-HHMMSS.txt files into the /data/gps directory. The files are apparently not automatically deleted, and so over time will consume most of the internal storage space."


    If this is in fact the problem when can we expect a patch to fix this seemly simple issue?

  • Acer-TravisAcer-Travis Posts: 681Member

    We will be releasing an application soon that will help resolve this issue.  Once it is available I will post here with directions. Thank you for your patience.

  • Rachel68Rachel68 Posts: 3Member
    I can't download any apps or even update the ones I have. I just installed a 32GB SD card so how can I possibly have low storage space?!?
  • giorgitdgiorgitd Posts: 1Member

    What is the status of the patch necessary to fix the GPS memory drain and remove the excess files to restore the available free memory?  I am on the edge of the painful process of a factory reset, but can hold off if a patch is to be released soon...

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    We have posted a patch for this at http://acer.custhelp.com/app/answers/detail/a_id/29339. I hope this is helpful.



  • smagliknsmaglikn Posts: 3Member

    Tried this but no joy. Only got a dead android picture.

  • Acer-TravisAcer-Travis Posts: 681Member

    How are you loading the update.zip to the microSD card? Are all other files cleared from the microSD card? You may need to use a card reader in another computer to properly transfer the update.zip to the microSD card. The Android image you are receiving shows that it is not properly recognizing the update.zip file.

  • tontophertontopher Posts: 3Member
    I tried to download the patch on my pc and follow the directions but there is no file called RemoveGPS_log utility or user_cleanGPSlog text file. All that is there is the instructions and the update.zip file. What am I missing?
  • Acer-TravisAcer-Travis Posts: 681Member

    You can safely ignore the portion regarding copying the text files to the card.  The only file you need on the card is the update.zip file.

  • 213007237213007237 Posts: 2Member

    Same here.  Meticulously followed the instructions and get dead Android pic. 


    US A500 Iconia, build Acer_AV041_A500_1.033.00_PA_CUS1, Android v 4.0.3.


    Formatted a 1GB Samsung SD card on Win7 using both FAT and FAT32.  Extracted Patch_Acer_1.0_A40I_A on laptop, then copied update.zip to blank SD card.  Insert card into off tablet, hold volume down while pressing power.  Erasing cache/Booting recovery kernal message appears, followed briefly by Android with blue belly and partial status bar, followed by dead Android pic.  Upon manual reboot, tablet reports Internal storage still full. 


    I appreciate Acer for attempting a patch, but it doesn't work for me as-is.  This is an older SD card, is it too slow??  Is there something else preventing the update??



  • tontophertontopher Posts: 3Member
    I bought a brand new 16gb micro sd-card which included USB card reader. Copied update.zip file to card from my desktop PC. Followed directions with volume down button and power after inserting card to 'off' tablet. I never even got message in upper corner of my screen. When my tablet booted my background was changed to original but I still get error message that my tablet is low on space although it also says that I have mounted an SD card. Please correct this problem asap. Thanks.
  • smagliknsmaglikn Posts: 3Member

    I reformatted the microSD card in my desktop computer (FAT32), then copied the update.zip from the desktop to the microSD. No other files on the microSD. Followed directions to restart A500, holding volume down key while powering up. Got the correct message per the instructions. Appeared to be loading correctly. Status bar showed about 1/3 progress then I got the dead Android again.

    Android version 4.0.3, Kernel version, SNID 11911476415

  • saranasarana Posts: 3Member

    I inserted a brand new SD with the update.zip but when follow the instructions and I press volume down and power and release power botton the tablet starts normally I dont see any "erasing cache ..." message, it just starts normally.

  • saranasarana Posts: 3Member

    I find out that the volume down is pressing up on the keys. So try with down and if it doesnt work with up.

  • saranasarana Posts: 3Member

    Now my system flashes very shortly the android logo standing up and then is laying down with warning image for about a minute and then resets but nothing gets solved


  • btyminskibtyminski Posts: 1Member

    got the same picture after running the patch

  • bataviabatavia Posts: 2Member

    The same issue has just occurred with my A200.  Is there a patch for the A200?  Has the patch worked for anyone with the A500?

  • 213007237213007237 Posts: 2Member
    What up Acer-Travis? You gonna help us out or what? Is Acer tweaking the patch, or are we on our own? Seems like the several of us lucky enough to stumble on this thread have similar troubles with the patch out now. (Took some serious googling to find this, so there are probably more poor blokes out there running out of memory right now with no idea why. As an Acer specific problem, there's little press.). Tablet is running like crap with the memory full...processes stop and the browser stalls--have to reboot a lot. Been holding off wiping the tab hoping you get a working patch out soon. Hope you give us good news soon.

    For Google: Acer Iconia A500 android low on space gps memory leak patch
  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    I apologies for any issues you have experienced installing this patch. It seems as if the file posted for the A500, does generate an error. I am working on getting a new file posted, but it will be a few days before they are downloadable online. If you send me a private message with your email address, I will email you the file for the update. Please also check our download site, as the new patch should be posted shortly.

  • smagliknsmaglikn Posts: 3Member

    I received the updated file from Blayn after sending a personal email. It worked! I now have 9.3G of free space! After the update I at first thought I was having an issue with the automatic screen rotation. But after a reboot everything is just fine now. Thanks for your help, Blayn.

  • RayRadleinRayRadlein Posts: 1Member

    Any word on when the file in the Support Downloads section will be updated with a working version? My A500 is bricked currently, and I don't know if this might not be the problem (it was complaining about running out of space right before it died).

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