V226HQL cycling through colors and buttons don't function

TheMohawkNinja

I recetly got the V226HQL, but when I plugged it in, it just cycles through red, green, blue, white, and black. In addition to this, the buttons do not function, and the power LED flips from blue to amber. Pressing any button just displays a small message stating:

 

 

                                                                        00
FW VER: 100 20160524
SN: ***
Auto Color: UNDO
Panel: M215HNE-L30

                                 KEY  <key pressed>  PRESSED
                                          KEY       PASS

 

 

 

Troubleshooting steps so far have been

• Unplugging and replugging in the monitor
• Restarting the computer
• Trying a different input (switching from DP to DVI. My video card doesn't have a VGA port)
• Installing the drivers directly from the Acer website
• Using the "detect" and "identify" functions in the Windows 10 Display Settings menu

 

Is there anything else worth troubleshooting, or is it time to return it to Best Buy and get a replacement?

 

[edited for privacy - THIS IS A PUBLIC FORUM - please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

Mary-Acer

This appears to be a hardware issue that will require service. If the monitor is under warranty please contact Acer support for assistance with repair from this contact link:

https://www.acer.com/ac/en/US/content/service-contact