Acer Iconia W4 Mouse Jumps Freezes/Live Updater does not work

Sparemethebs
Sparemethebs Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi, I own an Acer Iconia W4, Windows 8.1 32 bit

 

The mouse will jump randomly and erratically at any given time, leaving touch pointers/bubbles all over the screen - closing and opening windows, pressing button, etc.

 

In addition, the mouse/touch control screen will become unresponsive, then I will have to press the power button multiple times to get back to a responsive screen, if at all. Sometimes the tablet freezes & have to shut it down by holding down power button.

 

Live Updater doesn't work, it simply does nothing.

 

Thanks, and please, spare me the have you rebooted, updated, etc. suggestions

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Sounds like the touchscreen is generating phantom presses. The scenarios I can think of that would give that type of symptom would be an issue with contaminates on the surface (cleaning would clear it up), issues with the connection between digitizer and motherboard (reseating the cable might fix it) and power issues (flaky power supply and battery might be providing really dirty power). The first is easy to test, the second requires a tear down, the third is probably not fixable in a cost effective way.

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